Tomars Windows (Shanghai) Ltd. respects your privacy and handles personal information responsibly. This policy explains what we collect through tomarswindows.com, why we collect it, and how you can contact us about your information.
Information we collect
When you submit a project enquiry, we may collect your name, company name, email address, project location, project type, and the information you provide about your project. Our hosting and security providers may also process limited technical information needed to operate and protect the website.
How we use your information
We use this information to respond to enquiries, understand project requirements, prepare product information or quotations, communicate about potential or ongoing work, maintain business records, and protect the website from spam or misuse. We do not sell personal information or use enquiry information for unrelated marketing without permission.
Legal basis
Where applicable, we process information to respond to your request, take steps before entering into a contract, manage a business relationship, or pursue our legitimate interest in providing Tomars products and project services.
How long we keep information
General enquiries may be retained for up to 24 months after the last communication. Information connected with a quotation, order, contract, warranty, or completed project may be retained for longer where business, contractual, tax, or legal requirements apply.
Service providers and international processing
We may use hosting, database, email, security, and technical service providers to operate the website and process enquiries. These providers may process information in countries other than your own and receive only the information needed to perform their services.
Information security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration, or disclosure. No online system can guarantee complete security.
Your rights
Depending on your location, you may request access to your information, ask us to correct or delete it, restrict or object to certain processing, or request a copy of the information you provided. We may need to confirm your identity before completing a request.
Cookies
The current website does not use advertising cookies or behavioural tracking tools. Essential technical functions may still operate to maintain security and website performance. If analytics or advertising tools are introduced, this policy and any required cookie controls will be updated.
Contact
托玛士门窗（上海）有限公司
Tomars Windows (Shanghai) Ltd.
上海市松江区九亭镇连富路98号
No. 98 Lianfu Road, Jiuting Town, Songjiang District, Shanghai, China
Email: info@tomarswindows.com
Contact us at the address above if you have questions about this policy or wish to exercise your privacy rights.